Shipping policy

All orders are carefully inspected and packed to reduce the potential for damage. However, damage may occur despite our  best efforts, due to variables out of "Flatshifting" control.

It is the customer's responsibility to inspect the packaging and the product's condition upon receiving them.

Should there be damage to the product, all issues and imperfections must be noted down, in addition to the receipt, the Driver and all details related to delivery.

All packaging materials must be retained, for inspection by appropriate authorities. A signed receipt without any notation or review indemnifies the carrier and Flatshifting from damage claims.

All damages must be notified to the carrier and Flatshifting within 24 hours of receipt. Should the procedures of notation and receipt be appropriately executed, the carrier will determine how to best proceed. 

Flatshifting is not responsible for items lost or damaged.